Contact

Questions about an order, a product or a return? Write to us and a real person will reply within one business day (Monday–Friday, excluding US holidays).

Email

customer_support@therecoveryshift.com

Help us help you faster

• About an order: include your order number (it starts with # and appears in your confirmation email).
• Damaged, wrong or missing item: include your order number and a photo, and write to us within 7 days of delivery.
• Return request: tell us which item you'd like to return and why. Returns must be requested within 30 days of receiving your item.
• Change of address or cancellation: email us as soon as possible. We can change or cancel any order that hasn't been processed yet.

Quick answers

• Track your order
• Frequently asked questions
• Shipping policy
• Refund policy

Business information

The Recovery Shift
Salvador Ortega Flores 55, interior 202
Tlalpan, Mexico City, 14250
Mexico

This is our business address, not a return address or a store open to the public. Please don't send packages here — if you need to return an item, contact us first and we'll send you instructions and a return label for our US warehouse.